Refund and Returns Policy
Last updated: [Insert Date]
1. Returns
We want you to be completely satisfied with your purchase from folviro. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions outlined below.
1.1 Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including all tags and accessories.
- Accompanied by the original proof of purchase or order number.
Certain items are non-returnable for hygiene or safety reasons, including but not limited to personalized products, intimate apparel, and software downloads. Please contact us if you are unsure about your item’s eligibility.
1.2 Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (872) 908-0641to receive a Return Merchandise Authorization (RMA) number and shipping instructions. Returns sent without prior authorization may not be accepted.
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
2.1 Refund Exclusions
Please note the following:
- Shipping and handling charges are non-refundable.
- Refunds will not be issued for items returned without all original components or that show signs of use, damage, or wear.
- Sale or clearance items may be subject to different refund policies, which will be stated at the time of purchase.
2.2 Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected].
3. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [email protected] or +1 (872) 908-0641and provide your order number and details about the product you would like to exchange.
4. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return upon approval. Once the returned item is received, a gift certificate will be mailed to you at the address provided.
If the item was not marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be notified of the return.
5. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless required by law.
6. User Responsibilities
By using our website and services, you agree to:
- Provide accurate and complete information when placing orders and initiating returns.
- Follow the return instructions provided by our customer service team.
- Ensure returned items are securely packaged to prevent damage during transit.
- Comply with all applicable laws and regulations regarding returns and refunds.
7. Legal Disclaimers
This Refund and Returns Policy is provided for informational purposes only and does not constitute legal advice. We reserve the right to modify this policy at any time without prior notice. Changes will be effective immediately upon posting to our website at https://www.folviro.store.
In no event shall folviro, its directors, employees, or affiliates be liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to returns and refunds.
8. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (872) 908-0641
- Address: 1908 Southwest 15th Boulevard, Chicago, Illinois 60691, United States
- Website: https://www.folviro.store